All posts tagged: User Pain

Improving Bug Triage with User Pain

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  The traditional bug triage process is miserably inefficient. Over my decade in this industry, I’ve spent months of my life sitting in windowless offices manually reviewing (and re-reviewing) thousands of bugs. Often times, there are three or four folks on the triage team, typically the most skilled people on the team, sitting about and bickering for hours over the finer points of obscure bugs. Politics, boredom and arbitrary decisions are unfortunately common. The result is […]